A client who does not want to be helped

Helping a client who does not want to be helped, or who is otherwise stubborn? This approach is useful, I think, as a first try: 1. Foremost, do not try to sell any outcome or value; 2. Move toward specific scenarios and wishes, preferably as a sliding scale; 3. Introduce idea that it is OK to change one’s mind.

What is most important to you now? Leave me alone or health? Being with people you like or being in a place you like? 17 Caring Continua. How can we choose for you if you are in a crisis? Is it ever OK for you to change your mind?

:- Doug.

Published in: Conversations | on December 23rd, 2014 | No Comments »

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